Special Notification

17 January 2022 is the US Martin Luther King Day Holiday, the trading hours for Rakuten MT4 on that day will be changed to 07:00 (HKT) Market Open to 03:25 (18/1) (HKT) Market Close.

As market liquidity may be relatively low during Christmas and new year holiday, the spread may be widen. You are advised to closely monitor your account status, positions and ensure you have enough margin in the account to avoid unexpected forced liquidation.

With Christmas and New Year holidays approaching, our trading hours and client support service hours will be changed during the holidays.

The rate distribution and trading activities on Rakuten MT4 has been fully recovered. We sincerely apologize again for the inconvenience caused.

The rate distribution on Rakuten MT4 might be unstable at the moment. We are investigating the cause and fixing it as soon as possible. We sincerely apologize for the inconvenience caused.

As 25 & 26 November 2021 is US Thanksgiving holiday, the trading hours for Rakuten MT4 on 25 November 2021 will be changed to 07:00 (HKT) Market Open to 01:55 (26/11) (HKT) Market Close, and the trading hours on 26 November 2021 will be changed to 07:00 (HKT) Market Open to 02:40 (27/11) (HKT) Market Close.

As US Daylight Saving Time will end on 7 November 2021 (Sunday), the trading hours will be adjusted from 8 November 2021 HKT as follows:
Market Open: Monday 7:00am (HKT)
Market Close: Saturday 5:55am (HKT)
Daily Maintenance Hour: Every Trading Day, 5:55 am – 7:00 am (HKT)
Note: MT4 is set to Greenwich Mean Time (GMT) + 2 hours

We will carry out maintenance for Rakuten Securities Bullion website (https://bullion.rakuten.com.hk/) from 15:00 to 16:00 on 21st Oct, 2021. You will not be able to access to Rakuten Securities Bullion website at the above-mentioned timeslot. The maintenance will not affect the trading activities with Rakuten MT4 platform.

As 6 September 2021 is US Labor Day holiday, the trading hours for Rakuten MT4 on that day will be changed from 06:00 (HKT) Market Open to 00:55 (7/9) (HKT) Market Close.

With effect from 1st September 2021, for customers who request to deliver paper cheque by mail for fund withdrawal, HK$50 or US$7 handling fee will be charged per transaction. Should you have any enquiries, please do not hesitate to contact us.

Our client support service hours will be changed from 9th August, 2021 as below:
Monday – Friday: 8:00 am – 8:00 pm
Public Holiday: 9:00 am – 6:00 pm
(Closed on Saturdays and Sundays)

As 5 July 2021 is US Independence Day Holiday, the trading hours for Rakuten MT4 on that day will be changed from 06:00 (HKT) Market Open to 00:55 (6/7) (HKT) Market Close.

31 May 2021 was Memorial Day Holiday, the trading hours for Rakuten MT4 on that day was changed from 06:00 (HKT) Market Open to 00:55 (1/6) (HKT) Market Close.