SPECIAL NOTIFICATION

Special Notification

As 24 & 25 November 2022 are the US Thanksgiving Holiday, the trading hours for Rakuten MT4 on 24 November 2022 will be changed to 07:00 (HKT) Market Open to 03:25 (25/11) (HKT) Market Close, and the trading hours on 25 November 2022 will be changed to 07:00 (HKT) Market Open to 02:40 (26/11) (HKT) Market Close.

As US Daylight Saving Time will end on 6 November 2022 (Sunday), the trading hours will be adjusted from 7 November 2022 (HKT) as follows:
Market Open: Monday 7:00am (HKT)
Market Close: Saturday 5:55am (HKT)
Daily Maintenance Hour: Every Trading Day, 5:55 am – 7:00 am (HKT)
Note: MT4 is set to Greenwich Mean Time (GMT) + 2 hours

MetaTrader 4 (MT4) is not available for download in the Apple App Store temporarily according to MT4 apps vendor MetaQuotes. This is not affecting the existing users of MT4 in iOS. However, for new MT4 users in iOS, please download desktop application of MT4 to trade. Android users remain unaffected and the app is still available in the Google Play Store. We will keep update the status on the Apple App Store.

5 September 2022 is the US Labor Day Holiday, the trading hours for Rakuten MT4 on that day will be changed to 06:00 (HKT) Market Open to 02:25 (9/6) (HKT) Market Close.

4 July 2022 is the US Independence Day Holiday, the trading hours for Rakuten MT4 on that day will be changed to 06:00 (HKT) Market Open to 02:25 (5/7) (HKT) Market Close.

20 June 2022 is the US Juneteenth Holiday, the trading hours for Rakuten MT4 on that day will be changed to 06:00 (HKT) Market Open to 02:25 (21/6) (HKT) Market Close.

30 May 2022 is the US Memorial Day Holiday, the trading hours for Rakuten MT4 on that day will be changed to 06:00 (HKT) Market Open to 02:25 (31/5) (HKT) Market Close.

In sight of current COVID-19 pandemic situation, our office will be opened from 1st Apr with limited services. Check for details.

As US Daylight Saving Time will start on 13 March 2022 (Sunday), the trading hours will be adjusted from 14 March 2022 (HKT) as follows:
Market Open: Monday 6:00am (HKT)
Market Close: Saturday 4:55am (HKT)
Daily Maintenance Hour: Every Trading Day, 4:55 am – 6:00 am (HKT)
Note: MT4 is set to Greenwich Mean Time (GMT) + 2 hours

Due to the situation of COVID-19 pandemic remains severe, we will continue to provide the main services but our office will not open for visiting. Check for details.

Due to the ongoing conflicts between Russia and Ukraine, tensions increased in both countries and the market may be unstable. You are strongly advised to closely monitor your account status, positions and ensure you have enough margin in the account to avoid any unexpected forced liquidation.

Please be noted that below situations may happen:
  • Spread may be widen and price distribution may be stopped
  • Slippage may occur. In some cases, stop orders may be negatively slipped significantly due to extreme market condition.
  • Swap points may fluctuate significantly
  • Margin percentage may be increased temporarily

21 February 2022 is the US Presidents’ Day Holiday, the trading hours for Rakuten MT4 on that day will be changed to 07:00 (HKT) Market Open to 03:25 (22/2) (HKT) Market Close.

17 January 2022 is the US Martin Luther King Day Holiday, the trading hours for Rakuten MT4 on that day will be changed to 07:00 (HKT) Market Open to 03:25 (18/1) (HKT) Market Close.

As market liquidity may be relatively low during Christmas and new year holiday, the spread may be widen. You are advised to closely monitor your account status, positions and ensure you have enough margin in the account to avoid unexpected forced liquidation.

With Christmas and New Year holidays approaching, our trading hours and client support service hours will be changed during the holidays.

The rate distribution and trading activities on Rakuten MT4 has been fully recovered. We sincerely apologize again for the inconvenience caused.

The rate distribution on Rakuten MT4 might be unstable at the moment. We are investigating the cause and fixing it as soon as possible. We sincerely apologize for the inconvenience caused.

As 25 & 26 November 2021 is US Thanksgiving holiday, the trading hours for Rakuten MT4 on 25 November 2021 will be changed to 07:00 (HKT) Market Open to 01:55 (26/11) (HKT) Market Close, and the trading hours on 26 November 2021 will be changed to 07:00 (HKT) Market Open to 02:40 (27/11) (HKT) Market Close.

As US Daylight Saving Time will end on 7 November 2021 (Sunday), the trading hours will be adjusted from 8 November 2021 HKT as follows:
Market Open: Monday 7:00am (HKT)
Market Close: Saturday 5:55am (HKT)
Daily Maintenance Hour: Every Trading Day, 5:55 am – 7:00 am (HKT)
Note: MT4 is set to Greenwich Mean Time (GMT) + 2 hours

We will carry out maintenance for Rakuten Securities Bullion website (https://bullion.rakuten.com.hk/) from 15:00 to 16:00 on 21st Oct, 2021. You will not be able to access to Rakuten Securities Bullion website at the above-mentioned timeslot. The maintenance will not affect the trading activities with Rakuten MT4 platform.

As 6 September 2021 is US Labor Day holiday, the trading hours for Rakuten MT4 on that day will be changed from 06:00 (HKT) Market Open to 00:55 (7/9) (HKT) Market Close.

With effect from 1st September 2021, for customers who request to deliver paper cheque by mail for fund withdrawal, HK$50 or US$7 handling fee will be charged per transaction. Should you have any enquiries, please do not hesitate to contact us.

Our client support service hours will be changed from 9th August, 2021 as below:
Monday – Friday: 8:00 am – 8:00 pm
Public Holiday: 9:00 am – 6:00 pm
(Closed on Saturdays and Sundays)

As 5 July 2021 is US Independence Day Holiday, the trading hours for Rakuten MT4 on that day will be changed from 06:00 (HKT) Market Open to 00:55 (6/7) (HKT) Market Close.

31 May 2021 was Memorial Day Holiday, the trading hours for Rakuten MT4 on that day was changed from 06:00 (HKT) Market Open to 00:55 (1/6) (HKT) Market Close.