1. Alerts for Imposter Scams
We have recently identified several potential cases of fraud involving individuals or entities misusing the name and logo of “Rakuten Securities” or “Rakuten Hong Kong” to conduct illegal fundraising activities. Rakuten Securities Bullion reminds customers not to make money deposit or transfers to suspicious emails, websites or callers, and not to provide any personal information to such persons. If you suspect that any company or personal information has been disclosed to a suspicious third party, or wish to verify whether a communication is genuinely from Rakuten Securities Bullion, please contact us at (852) 2119-7631.
2. Important Security Notice
Please be aware that Rakuten Securities Bullion Hong Kong Limited (“Rakuten Securities Bullion”) will never request your trading account information, including login IDs and passwords, via hyperlinks in SMS or email. To ensure security of your trading account, do not disclose your account login information to any unverified websites, and always access directly through our official website. If you have any doubts about a link, please contact us immediately.
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Client support service hours are Monday – Friday: 8:00 am – 7:00 pm /
Public Holiday: 9:00 am – 6:00 pm (Closed on Saturdays and Sundays).

Client support service hours are Monday – Friday: 8:00 am – 7:00 pm /
Public Holiday: 9:00 am – 6:00 pm (Closed on Saturdays and Sundays).

Phone

(852) 2119-7631

WhatsApp

(852) 5503-4131

Address

Unit 501, 5/F, Nexxus Building, 41 Connaught Road Central, Hong Kong.

Email

info@bullion.rakuten.com.hk

Fax

(852) 2119-0117

Phone

(852) 2119-7631

WhatsApp

(852) 5503-4131

Address

Unit 501, 5/F, Nexxus Building, 41 Connaught Road Central, Hong Kong.

Email

info@bullion.rakuten.com.hk

Fax

(852) 2119-0117