1. Alerts for Imposter Scams
We have recently identified several potential cases of fraud involving individuals or entities misusing the name and logo of “Rakuten Securities” or “Rakuten Hong Kong” to conduct illegal fundraising activities. Rakuten Securities Bullion reminds customers not to make money deposit or transfers to suspicious emails, websites or callers, and not to provide any personal information to such persons. If you suspect that any company or personal information has been disclosed to a suspicious third party, or wish to verify whether a communication is genuinely from Rakuten Securities Bullion, please contact us at (852) 2119-7631.
2. Important Security Notice
Please be aware that Rakuten Securities Bullion Hong Kong Limited (“Rakuten Securities Bullion”) will never request your trading account information, including login IDs and passwords, via hyperlinks in SMS or email. To ensure security of your trading account, do not disclose your account login information to any unverified websites, and always access directly through our official website. If you have any doubts about a link, please contact us immediately.
[Important Notice] MetaTrader 4 (MT4) is not available in Apple App Store temporarily, but users who have downloaded the app are not affected.

[Important Notice] MetaTrader 4 (MT4) is not available in Apple App Store temporarily, but users who have downloaded the app are not affected.

MetaTrader 4 (MT4) is not available for download in the Apple App Store temporarily according to MT4 apps vendor MetaQuotes. This is not affecting the existing users of MT4 in iOS. However, for new MT4 users in iOS, please download desktop application of MT4 to trade. Android users remain unaffected and the app is still available in the Google Play Store. We will keep update the status on the Apple App Store.