1. Alerts for Imposter Scams
We have recently identified several potential cases of fraud involving individuals or entities misusing the name and logo of “Rakuten Securities” or “Rakuten Hong Kong” to conduct illegal fundraising activities. Rakuten Securities Bullion reminds customers not to make money deposit or transfers to suspicious emails, websites or callers, and not to provide any personal information to such persons. If you suspect that any company or personal information has been disclosed to a suspicious third party, or wish to verify whether a communication is genuinely from Rakuten Securities Bullion, please contact us at (852) 2119-7631.
2. Important Security Notice
Please be aware that Rakuten Securities Bullion Hong Kong Limited (“Rakuten Securities Bullion”) will never request your trading account information, including login IDs and passwords, via hyperlinks in SMS or email. To ensure security of your trading account, do not disclose your account login information to any unverified websites, and always access directly through our official website. If you have any doubts about a link, please contact us immediately.
Special Notice

Special Notice

Dear valued customers: In view of current COVID-19 pandemic situation, our office will be opened to customers and visitors from 1st Apr with limited services. Customers may also continue to contact us through online services or deliver documents electronically. Please closely monitor the latest updates which will be published on our website. Rakuten Securities Bullion strives to offer you a secure and speedy trading experience, with high quality and professional service.
During the period, we will continue to provide the following services:
Normal Services ∙ Application by Online Form ∙ Local Transfer (including FPS) ∙ International Wire ∙ E-Cheque ∙ All Trading Functions in Trading Platform ∙ Webinar
Limited Services Available (until further notice) ∙ Application in Person ∙ Paper Cheque ∙ Seminar ∙ Walk-in Appointment
For any assistances on the trading platform, including but not limited to platform login, and/or learning more functions of the platforms, please do not hesitate to contact us immediately. If you have any questions, please contact Rakuten Securities Bullion via phone at (852) 2119-7631, or via Whatsapp (852) 5503-4131, or via email at info@bullion.rakuten.com.hk. Rakuten Securities Bullion Hong Kong Limited 31 March 2022